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#How to uninstall respondus lockdown browser software#
#How to uninstall respondus lockdown browser code#

In most cases, you should be able to leave your exam, shut down LockDown Browser, and restore your internet connection. Blank screen during exam A blank screen indicates that the browser has lost connectivity with your institution's server, and the webpage cannot load into the browser.

To fix the problem, uninstall Respondus, clear your browser's cache and then reinstall Respondus using the Emory's Respondus link. You might encounter this problem if you downloaded Respondus at a different school.

#How to uninstall respondus lockdown browser code#

This code is specific to Emory and is the only version of Respondus that will work with Emory's Canvas instance. Be sure that you have downloaded Respondus Lockdown Browser from the link above that has the code, "id=947241074" at the end of it.

Respondus tells you to use a standard browser to navigate to exam If you see a messages that says, " Lockdown Browser should not be used to log in to your Learning System and navigate to your exam.", this error is most likely due to having the wrong version of Respondus Lockdown Browser installed on your computer.

Sometimes following links in notifications or in the 'To do' section of your Dashboard will fail to send all of the necessary parameters to the Canvas server.ĭownload the latest Emory installer for Respondus LockDown Browser Troubleshooting Respondus LockDown Browser

Browse to the quiz from the Assignments page, or the Modules page.

Clicking too soon has been reported as a potential cause of issues

Give the browser a few seconds to fully load the exam before clicking 'Take the Quiz'.

Loss of internet connectivity > send teacher a message and try to reconnect and resume exam.

#How to uninstall respondus lockdown browser software#

Anti-Virus software conflicts > turn off the anti-virus program.Firewall conflicts > turn off the firewall.Most Respondus problems are due to one of the following:.Additional steps may be required by your instructor, such as showing your identification, or recording a brief video of your examination setting. The first screen is a webcam check, where you can make sure the webcam is working properly.If your exam requires the use of a webcam (sometimes referred to as Respondus Monitor), you’ll be guided through a brief set of screens prior to the start of the exam.If you attempt to start the exam with a browser other than LockDown Browser, you will see a message like the one below you'll need to exit the browser and open LockDown Browser instead.You won’t be able to print, copy, access other applications, or go to other websites during the exam. If your instructor doesn't require the use of a webcam, the exam will immediately begin. Locate the exam that requires the use of LockDown Browser.At this point, LockDown Browser may prompt you to close certain applications that are running on the computer.(Mac users will find it in the Applications folder.) Locate the “LockDown Browser” icon on the desktop and double-click it.If you are running identity management security software, check to make sure it does not interfere with your test.Note that this does NOT count as part of the total allotted exam time. Run a web cam, system, and network check before starting your exam.The more bandwidth you have while taking your exam, the less likely you are to run into trouble. Ask other people in the house with you to stop using high-bandwidth services, especially video games or streaming movies, while your exam is in progress.In addition, other people that come into view of the webcam may also trigger flags by the automated system. Not only will that help you concentrate, it will also keep your eyes focused on the screen. Select a distraction-free environment with no interruptions during the exam.If your face is too shadowed, the automated video analysis is more likely to flag you as missing. Ensure there is light that is bright enough to show the details of your face clearly.Have light in front of your face and not behind your head.Make sure the lighting in room in which you are taking the exam works with Monitor:.IMPORTANT: Review the Blackboard test tips.Make all adjustments to your webcam BEFORE the exam starts.Laying down on a couch or bed while taking an exam will increase the chance of you moving outside of the webcam’s video frame, thereby promoting Monitor to flag a suspicious behavior. Make sure your entire face is in the camera frame.Place laptop computers on a firm surface like a desk or table, not your lap.Don’t wear hats that extend beyond your forehead, including baseball caps.Make sure your face is visible the entire time.Before the exam begins, watch this two-minute video to help orient you to this type of testing.We realize that taking a video-recorded exam can be stressful! Here are some tips to make sure the software won’t raise any flags: